5
High Desert Auto & RV

Brett and Lori rock they always get the job done and by far the best and most knowledgeable mechanic shop in the high desert

Thank you for the kind words Robert. We appreciate you.

- High Desert Auto & RV
5
High Desert Auto & RV

I have taken my RV to other establishments in the High Desert. I never felt like they fully took care of my issues or treated me like a true customer. That was until I dropped off my motor home with Brett. Right from the beginning I felt like he cared about me as a customer and wanted to take care of the issues that I brought it in for. He gave me a quote over the phone and when I came in I had asked him to do a couple of additional items. One of the items he was unable to locate for me but gave me options to look into. The other item he didn’t even charge me for it. When I picked it up it was just as I had asked and he gave me some options for some urgent needs that I would need to address at a future time. I have to say I left there feeling that Brett did what I had asked and went above and beyond. He even charged me less then what was quoted. I had asked another RV tech for a price for the same job and it was $150 dollars more. I will definitely be bringing my motor home back for future needs. I would highly recommend taking your RV there before taking it to any other dealership. Great job Brett!

Thank you so much for sharing your experience with us. It is nice to know when we have a satisfied customer and we always appreciate the feedback.

- High Desert Auto & RV
5
High Desert Auto & RV

I was experiencing battery drainage issues on my motorhome. Unfortunately two mechanic shops that I previously took the motorhome to did not repair the issue correctly. Brett and Lori were a pleasure to talk to and work with throughout the process. Brett took the time to explain what was needed to repair the electrical issue, explained why it was happening and what could happen if the calibration was not done properly. Even though he knew the names of the two prior mechanic shops I used, and that they had not done the repairs properly he did not say negative things about them even though they are competitors. This is a testament to his professionalism and character. Me being new to RV ownership, he took the time to explain how other things in my motorhome worked with great patience and care. He never made me feel dumb because I did not know how some of the components of the motorhome worked. He worked to repair my motorhome quickly before I had to depart for a trip. It's with great pleasure that I rate the service received 5 stars. I will return to have other work done on my motorhome. Thank you Brett and Lori for your great customer service.

Rose, thank you so much for giving us such a nice review along with a 5 star rating. We are happy to have gotten you back on the road quickly and look forward to doing business with you again in the future.

- High Desert Auto & RV
5
High Desert Auto & RV

This was my second visit. Unfortunately, it wasn’t as easy as last time due to the fact that my motorhome required a part that was very scarce. From that standpoint, it was a very frustrating experience and upon taking delivery of my coach, the part had failed but luckily not too far away from the shop. Brett and one of his employees helped get the motorhome back to the shop so that he could rectify the situation. If I were ever to give a bad review, it would be to Napa auto parts because of the fact that this part was defective. There are a lot of parts out there for my situation but Brett chose Napa because they stand by their workmanship and will take responsibility in repairing this very scarce part. For that I give Brett and his company five stars for making sure that the warranty conditions are sound for the scarce parts they order.

David, thank you for such a nice review- we appreciate it. We hope that you are doing well. Thank you for sharing your experience at High Desert Auto & RV with potential future customers.

- High Desert Auto & RV
5
High Desert Auto & RV

I can say Brett's service and assistance in servicing my RV was excellent and I would definitely return in the future. His lectures and answers to my novice RV questions and understanding of RV maintenance also was most excellent.

Gary, thank you for bringing your RV in to have the steering worked on. Our ASE Master Certified technicians are happy to answer any questions our customers have regarding their vehicles. We are your go to resource for all you vehicle needs.

- High Desert Auto & RV
5
High Desert Auto & RV

The customer service is excellent and very friendly. Is great to be able to discuss the possibilities of several repairs to get a better understanding of what’s going on with my vehicle and help to make an educated decision for the repair. Feels more comfortable than the dealer where they are always trying to get more money

Thank you Robert. We try to give our customer's as much information about the repair process as we can. I am glad that you found this information helpful in making the best decisions for your vehicle.

- High Desert Auto & RV
5
High Desert Auto & RV

Brett was a breath of fresh air to deal with. He was professional, up front, and knows his stuff. My family was in a pinch broken down on vacation with a broken motor mount and radiator. Brett was quick to diagnose the problem and fix it in enough time for my family to still go on our vacation. More importantly he did the job right. Record temps pulling the trailer across the Mojave desert in Baker. 118 degrees with pulling up steep passes and everything went right after he worked on my truck. Thank you very much. Would be back in a heartbeat if another problem would surface.

Thank you for the feedback Matt. So glad you were able to continue on with your vacation with a small pit-stop here in the High Desert. If you are ever in our area and need service again please stop by.

- High Desert Auto & RV
5
High Desert Auto & RV

HDA is professional and responsible, I would recommend them for RV work 100%

Thank you for the recommendation Michael

- High Desert Auto & RV
5
High Desert Auto & RV

I’ve been here several times over the last 8 years. Always upfront and honest, with quality repairs and diagnostics. Brett and the crew have fixed over 10 family and friends vehicles. Excellent work, customer service and honesty.

The Arlotti family and friends continue to be great customers of ours. We appreciate your loyalty and referrals. Thank you!

- High Desert Auto & RV
5
High Desert Auto & RV

We took in our Coach for an A/C service. A/C works great Again !! Thank you Brett and Lori !! We will be back when we need other services done !

It has been a hot one! We are happy to have helped to get your Winnebago a/c blowing cold again. Thank you for taking the time to give us a review.

- High Desert Auto & RV
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