1
High Desert Auto & RV

I don't recommend this place I took my Honda EU2000i generator to get fix charge me a $159 to make a diagnosis. Then they told me they would charge me $950 to get a fix. When the greater cost $1000 brand new. He said $450 for the parts and the rest it will be on labor Which would be $500. The guy just wanted to keep the money from the diagnosis that's why he wanted to charge me $950 to get it fixs Which is ridiculous. Don't ever go here unless you want to get ripped off. Look what these people say to look good on the review. Trying to Argue. They well properly wanted argue more and never admit what they did was wrong. I took some screenshots of real professional charge it doesn't even come close to what you guys were charging me. And no I didn't took it to a garage person to fix it that's funny. You guys saying that. I took it to C &C cycle address is here 13815 Park Ave, Victorville, CA 92392 charge me $625. With the part and labor To get it fixed. With 18 month warranty on parts. Just want people know that you guys want to rip people off. And like you guys said the ("RV labor work an hour is $165") I took in a Honda EU2000i generator! I didn't take an RV Hello? You guys said it yourself. I even told the lady in the front counter and she even felt bad charging me. She knew it wasn't Considering what the owner wanted to charge me. I feel bad for her, being force to do something she didn't wanted to do. Don't feel sorry for my dissatisfaction. I paid you already. You ripped me off. You sure are happy. I just hope people take the time to read this horrible experiences. And fine a better place to go and not waste time and money on bussiens like yours.

Sorry to hear that your are unhappy with your experience. At High Desert Auto & RV we value customer satisfaction as repeat customers and referrals are the foundation of our business. As posted in our office (as well as on the estimate you signed when you brought your generator in) we do charge a diagnostic fee. The RV labor rate is $165/hr. The diagnostic fee covers the amount of time it will take our technicians to properly inspect, diagnose, and recommend necessary repairs to our customers. It is our policy to apply any diagnostic fees towards the completed repairs. Upon completion of our inspection it was recommended that it would be cost effective and in your best interest to replace the unit rather than repair it. I understand the cost of the repairs are expensive, but the parts for your Honda generator are not cheap. As you stated you found someone that works out of his garage that can fix it cheaper , and I am sure he can; however, High Desert Auto & RV is a locally owned & licensed business backed by Napa Auto Parts offering our customers a nation wide warranty which includes parts and labor. This peace of mind warranty can not be duplicated in a garage. We are proud to offer competitive rate to any licensed auto repair facility but we are unable to price match repairs done in a home based garage. I truly hope your generator repair work out for you. Once again I am sorry that you are dissatisfied.

- High Desert Auto & RV
5
High Desert Auto & RV

Do not change a thing.

5
High Desert Auto & RV

I highly recommend High Desert Auto & RV for friendly, honest service. I brought my RV in for an oil change, break check and shock replacement. Brett and Lori were friendly and helpful. In particular, Brett was kind enough to answer my many …More I highly recommend High Desert Auto & RV for friendly, honest service. I brought my RV in for an oil change, break check and shock replacement. Brett and Lori were friendly and helpful. In particular, Brett was kind enough to answer my many …

We appreciate the feedback, Elizabeth! It's feedback like this that keep us motivated to be our best that we can be every day! Thank you!

- High Desert Auto & RV
5
High Desert Auto & RV

I highly recommend High Desert Auto & RV for friendly, honest service. I brought my RV in for an oil change, break check and shock replacement. Brett and Lori were friendly and helpful. In particular, Brett was kind enough to answer my many questions and offered some very helpful advice. He even helped me hook up my tow dolly when we were ready to leave. He went above and beyond in service. I will definitely return here if I am in the area in the future.

We appreciate the feedback, Elizabeth! It's feedback like this that keep us motivated to be our best that we can be every day! Thank you!

- High Desert Auto & RV
5
High Desert Auto & RV

Brett is absolutely wonderful & accommodating with a smile. EVERY time we go there...He is a great face for any company...Too bad U-Haul doesn't have more reps like him.

5
High Desert Auto & RV

Brett and Lori are amazing. Such a pleasure to do business with. Warm n professional. HIGHLY recommend.

5
High Desert Auto & RV

great folks there , this is where you need to go for rentals

5
High Desert Auto & RV

Great to do Business with quick in and out service clean office, very friendly atmosphere. Answered all my questions with no hesitation. Will for sure be back thanks again High Desert Auto

Thanks Jason we strive to out perform other repair shops. Our goal is for you to leave us completely satisfied. Thanks again and look to our website highdesertautorv.com for our monthly specials.

- High Desert Auto & RV
5
High Desert Auto & RV

Was very helpful when our RV broke down far from home. Let us stay on the property, got us back on the road ASAP, and followed up afterwards to make sure things were working properly once we were back on the road. Highly recommend!

5
High Desert Auto & RV

I had a Blue Ox tow setup installed and two 6V house batteries replaced on my class A in July 2016. I called on a whim while passing through town to compare pricing from other places and was connected with Brett. I was immediately impressed with his attention to detail. He asked me question after question about my rig, tow car, travel plans, etc. What I expected to be a five minute pricing conversation turned into a 30 minute investigation by Detective Brett. No selling, just detailed and technical explanations of each decision I had to make. I ordered the parts, dropped the rig off a couple of days later and it was done a few days after that. Brett met with us outside of normal work hours and spent over an hour making sure we were versed on every aspect of the tow setup before he sent us on our way. I can't recommend these guys enough and I will always bring my rig here for maintenance and repairs.

If You Are Using A Screen Reader And Are Having Problems Using This Website, please call High Desert Auto & RV (760) 983-7010 For Assistance.